Below is a list of answers to the most Frequently Asked Questions by our travelers.
Airport Information Center (Staffed daily from 6:30 a.m to 11 p.m. central time)
Airport Administration (Main Switchboard. Staffed M-F from 8 a.m. to 5 p.m.
|Lost and Found
|Corporate Communications FAX
|Paging/Information (Information Center)
|Airport Police (Department of Public Safety)
|First Aid Station
|Air Service Development
|Advertising in the Terminal (Clearchannel Airports)
|Automated Flight Information
||(615) 275-4359 (ifly)|
|Better Business Bureau
|Nashville Area Chamber of Commerce
|Airport Business Center
|All Parking - Central Parking
|U.S Customs and Border Protection
|Passport Information (U.S. Post Office)
Where do I go to have a meal or snack?
||A/B Food Court|
|Popeyes's Louisiana Kitchen
||A/B Food Court|
|Tootsie's Orchid Lounge
||A/B Checkpoint (Pre-security)|
||A/B Food Court|
|Blue Coast Burrito
|Provence Breads & Café
|Tootsie's Orchid Lounge
|Yazoo Beer Kiosk
|Green Beans Coffee
||Baggage Claim Level|
Where do I go to shop in the terminal?
||A-3 and A/B Pre-security|
|Hudson News & Bookstore
|Graycliff Cigar Company
|Life is Good
|Boswell's Music City
|CareHere! (healthy snacks)
||Concourse C Exit|
|Graycliff Cigar Company
|Hudson News & Booksellers
|Hudson News & Booksellers
||Gates C-1 & C-10|
||Gate C-1 & C-9|
||Food & Retail Court|
|Opry Originals/Discover Nashville
||Past Gate C-9|
|Radio Road/Fly Babies
|Spirit of Red Horse
Where can I find bar service in the terminal?
|Tootsie's Orchid Lounge
||A/B Pre-security & Gate C-7|
OR enjoy "drinks on the go." With BNA's airport-wide beer and liquor license, guests may carry their alcoholic beverage with them all throughout the secure side of the terminal.
Where do I go to get moving?
Available 24 hrs. from automatic dispensing stands at the following locations:
- Ground Transportation Level - terminal entrance.
- Baggage Level - curbside and at baggage belts.
- Ticketing Level - curbside.
- Concourse A near exit door of the International Arrivals Building.
- Concourse B by Gate B-2.
- Concourse C by Gate C-9.
Metro Bus service is available on the Ground Transportation Level curbside. Check with Customer Service booth (6:30 a.m. - 11:30 p.m.) for route schedule.
Airport Shuttle - Jarmon Transportation
615-275-0146Jarmon Transportation is the official airport ground transportation shuttle service for Nashville International Airport, providing service to downtown and the West End area, Ft. Campbell/Clarksville and door-to-door. Jarmon is located on the Ground Transportation/1st level inside the terminal. Reservations can be made in person, by phone at 615-275-0146 or online: http://www.jarmontransportation.com/home.html.
Bus Service - Metro Transit Authority
Nashville International Airport to Downtown Nashville
Departure Times, Weekdays: 5:45 a.m., 7:10 a.m., 8:12 a.m., 9:07 a.m., 10:09 a.m., 11:09 a.m., 12:10 p.m., 1:15 p.m., 2:26 p.m., 3:47 p.m., 4:12 p.m., 5:31 p.m., 6:40 p.m., 7:40 p.m., 8:40 p.m., 9:40 p.m., 10:40 p.m., 11:40 p.m.
Taxi service is available on the Ground Transportation level. The taxi rate from the Nashville International Airport to Downtown is approximately $25 plus tip, tax, and extra charge for large bags. They add $1 per passenger after the first passenger.
Fee $1.70 each way
Click here for a listing of Cabs
Click here for a listing of Transportation Network Companies (Lyft and Uber)
Nashville International Airport is eight miles east of downtown Nashville. Jarmon Transportation shuttle, taxi, bus and hotel/motel courtesy shuttle services are available from the airport.
Jarmon Transportation provides transportation to Fort Campbell. Jarmon Transportation is located on the Ground Transportation Level and can be reached at (615)275-0146.
HOTEL/MOTEL CALL BOARDS
Baggage Level. Specific hotel/motels can be called from call-boards, located on the Baggage and Ground Transportation Levels.
Available in all airport lots. All airport operated shuttle buses in the long term and economy lots are equipped with wheelchair lifts for passenger assistance.
HOTEL COURTESY VANS
Ground Transportation Level.
Airport limousine services are available on a pre-arranged basis.
OPRYLAND HOTEL DESK
Located on the Ground Transportation Level behind the escalator. You may confirm or make reservations and/or request various services.
Rental car agencies are located on the Ground Transportation Level. Cars are conveniently located in a covered area adjacent to the terminal building. Child seats are available on request.
SHUTTLE BUS PICK-UP
Baggage Claim Level, center of curbside.
Where do I go to do some banking?
ATMs are located on the Ticketing Level. The machines take most types of cards, including Cirrus, Plus One, Money, Most, Visa, and Mastercard.
SunTrust Bank: A/B checkpoint (pre-security), and the north and south ends of the central security checkpoint
SunTrust Bank Hours: 8:30 a.m. to 4 p.m. (Monday thru Friday).
SunTrust ATM: A/B checkpoint (pre-security), and the north and south ends of the central security checkpoint
Fifth Third Bank ATM: Concourse B, near Gate B-10; Concourse C, near Gate C-14; Baggage Claim Level, across from carousel 7 (near entrance).
Baggage Claim, Carousels 4 and 7 and the Vending Court, near SunTrust Bank
FOREIGN CURRENCY EXCHANGE
SunTrust Bank, Ticketing Level, Hours: Monday - Friday, 9 a.m.- 4 p.m., 615-275-0236
Wright Travel, Ticketing Level, Hours: Monday - Friday, 6 a.m. - 10 p.m.; Saturday 8 a.m. - 4 p.m.; Sunday 8 a.m. - 10 p.m., 615-275-2660
The machines can take most types of cards, including Cirrus, Money and Most, Visa, and Mastercard.
TRAVELERS CHECK CASHING
SunTrust Bank, Ticketing Level, Hours: 8:30 a.m. - 4 p.m. Monday - Friday.
Where do I go to send a message?
Beige phones on walls throughout terminal may be used to reach Information Center or Airport Police. Phone numbers posted at phones. Pay phones are available for outside calls.
An attended FAX machine is available at the Wright Travel Business Center, located on the Ticketing Level. HOURS OF OPERATION: Monday - Friday, 6 a.m. - 10 p.m., Saturday 8 a.m. - 4 p.m. and Sunday 8 a.m. - 10 p.m.
COST: $5 for first page; $2 other pages. Receiving: $3 for the first 5 pages; $2 for each 5 pages after that.
A service box with forms is located across from the Information Center Desk on the Baggage Claim Level. Time of pickup: 6:30 p.m. Monday through Friday.
MAILBOX - USPS
Center of Baggage Claim Level. Across from Delta Ticket Counter.
MAILING - Wright Travel
Located in the terminal lobby. Some size restrictions. Contact: 615-275-2660.
PAGING AND ASSISTANCE
The Information Center is located at the center of the Baggage Claim Level. Provides customer paging, including visual paging for the hearing impaired, language assistance, information and passenger guidance. If you need to page an individual, you may stop by the Information Center or pick up a Courtesy Phone located throughout Nashville International Airport by dialing 615-275-2098.
Go to nearest beige courtesy phone located on walls throughout terminal and dial Information Center at 275-2098. Number is also posted at phone.
May be purchased through the Fifth Third Bank ATM: Concourse B, near Gate B-10; Concourse C near Gate C-14; Baggage Claim Level, across from Carousel 7 (near entrance).
Telecommunications Devices for the Deaf (TDD) and the hard of hearing are located on Baggage Level on the end wall nearest American baggage belts; Ticketing Level left of the third entrance door and across from Southwest ticket counter; Concourse A; Concourse B before Gate 6; Concourse C to the left of C-10.
FREE Wi-Fi INTERNET ACCESS
Where do I go to get assistance?
Volunteers in red vests or jackets are able to assist you in your traveling needs. They are stationed in various locations throughout the airport on a daily basis to answer your questions. For information about this program, call 615-275-4522.
Contact Central Parking at 275-1045 or Airport Police at the Safety and Security office at 275-1705.
The Information Center is located at the center of the Baggage Claim Level. Provides customer paging, including visual paging for the hearing impaired, language assistance, information and passenger guidance.
LOST AND FOUND
If you have lost or found an item at Nashville International Airport, contact or visit the Information Center located on the Baggage Claim Level. Items are kept for 30 days from the date the item was found. Contact: (615) 275-1675.
ILLNESS CARE/MEDICAL TREATMENT
CareHere! Walk-in Clinic and Wellness Store, located at the Concource C Exit. Provides primary care, illness care and medical symptom treatment. Features an in-store pharmacy and over-the-counter medicines.
Contact Emergency Medical Technicians (EMT) by dialing 1703 on beige courtesy phones in the terminal. EMTs are on duty 24 hrs. By law, they cannot write prescriptions or work-absence excuses, or supply any drugs other than Aspirin. Medical emergency may be transported to: Summit Medical Center, 5655 Frist Blvd, Hermitage, TN 37076. Patient information: 615-316-3490.
PAGING AND ASSISTANCE
The Information Center is located at the center of the Baggage Claim Level. Provides customer paging, including visual paging for the hearing impaired, language assistance, information and passenger guidance. If you need to page an individual, you may stop by the Information Center or pick up a Courtesy Phone located throughout the Nashville International Airport by dialing 615-275-2098.
Police officers are on walking patrol in the terminal. If none in sight, go to nearest beige courtesy phone located on the walls throughout the terminal on all levels. Dial 1703.
LUGGAGE CART RENTALS
Located on Baggage Claim Level, Gates B-2 and C-9, Ground Transportation Level, Level 1 Parking Garage, and Ticketing Level.
Cost: $4 per cart
Curbside on Ticketing Level and curbside on Baggage Level or check at your airline ticket counter.
Telecommunications Devices for the Deaf (TDD) and the hard of hearing are located on Baggage Level on the end wall nearest American baggage belts; Ticketing Level left of the third entrance door and across from Southwest ticket counter; Concourse A; Concourse B before Gate 6; Concourse C to the left of C-10; across the D-8 side wall; side wall by baggage claim.
Where do I go to entertain the kids?
CHILDREN'S PLAY AREAS
Children's play areas, with aviation-themed play equipment, are located on A, B and C Concourses.
FLIGHTS OF FANTASY SCULPTURE
Ground Transportation Level entrance. A fun and colorful mosaic sculpture with seating for adults.
NASHVILLE ZOO/KIDS WORKS
Concourse C Retail and Food Court. Retail store with kid-friendly video games (free demos).
Where do I go to have a smoke?
Smoking is only permitted in:
- Designated areas outside of the terminal facilities on all three levels of the terminal
- Graycliff Boutique & Lounge (with purchase), located on Concourse B near Gate B-8, and on Concourse C near Gate C-10.
Where do I go to relax?
AMERICAN AIRLINES ADMIRAL'S CLUB
Open to members of American Airlines passenger club. Located near Gate C-12.
DELTA AIRLINES SKY CLUB
Open to members of Delta Airlines passenger club. Located at Gate B-3.
LIVE MUSIC PERFORMANCES
Scheduled several times a week on the Concourse C Meeter-Greeter Lounge stage, the A/B Concourse Meeter-Greeter stage, and the Concourse C Food and Retail Court stage. Live music can also be heard daily in the Tootsies Orchid Lounge at Gate C-7.
Ticketing Level on C Concourse, Gate C-14; Open Monday - Friday 8 a.m. - 8 p.m., Saturday 8 a.m. - 4 p.m. and Sunday Noon - 8 p.m. (no appointment necessary); B Concourse, Monday - Friday 7 a.m. - 7 p.m., Closed on Saturday, Sunday Noon - 6 p.m. Massage chairs are located before A/B and C/D checkpoints and on B Concourse.
Located on B and C Concourses.
There are two Meditation Rooms (interfaith prayer facilities). One is located in the C Concourse Meeter-Greeter Lounge (pre-security). The other is post-security, near the Hudson News retail store at Gate C-1.
Nashville Nails (manicure and pedicure services) is located in Concourse C near Gate C-15.
Located at A/B Connector and C Connector.
Open to military servicemen and women and their families, the space is a home away from home with snacks, computers, televisions, video games and children’s play area.
Open seven days a week, 8 a.m. to 8 p.m.
What about on-site airport parking?
Located on the Ground Transportation 1st Level. Economy, Long-term and Short-term parking spaces are available, with some spaces reserved for commercial vehicle loading and unloading. Curbside parking is not allowed in front of the terminal. Handicapped parking spaces are available in all airport lots. Courtesy shuttles from Long-term and Economy parking lots are available. Equipped with wheelchair ramps, shuttles run every 5-7 minutes. Valet parking is available.
ECONOMY PARKING LOTCourtesy shuttle service is offered from the Economy parking lot to the passenger terminal. Click here for Economy parking rates.
LONG-TERM A PARKING LOTCourtesy shuttle service is offered from the Long Term parking lot to the passenger terminal. Click here for Long Term A parking rates.
LONG-TERM B PARKING LOTCourtesy shuttle service is offered from the Long Term parking lot to the passenger terminal. Click here for Long Term B parking rates.
SHORT-TERM PARKINGInside and on top of parking garage in front of terminal. Click here for Short Term parking rates.
Cash, check or credit cards accepted.
Valet services are available in front of the Ground Transportation Level. Cost: $24 per day. For picking up your vehicle, you may dial 615-275-5381, leave your ticket or account number followed by the # sign.
Miscellaneous airport information
AIRPORT AUTHORITY OFFICES AND PERSONNEL OFFICE
From Ticketing Level, enter double doors behind American Airline's ticket counter. Take elevator to the fourth floor. Hours: 8 a.m. - 5 p.m. Contact: 615-275-1600
Metropolitan Nashville Airport Authority's (MNAA) Department of Public Safety is comprised of state-certified, commissioned police officers. They are cross-trained in fire and rescue. Contact: 615-275-1703
AIRPORT RADIO INFORMATION
ARTS AT THE AIRPORT
The Nashville International Airport sponsors art exhibits in the terminal for public enjoyment. In addition, live music is performed on five stages. Contact: 615-275-1614.
Available through the Business Service Center, Wright Travel, located near Frontier Airline's ticket counter in the terminal lobby.
Cost: $35 per hour.
A coin-operated copy machine is available at the Business Service Center (Wright Travel) located near Frontier Airline's ticket counter in the terminal lobby. Cost per copy: $.35 per black and white copy. Contact: 615-275-2660
CONSTRUCTION IN AIRPORT AREA
In order to prevent obstructions to safe aircraft navigation, the Airport Authority regulates the maximum height of all structures within the Airport Overlay District. In accordance with this provision, those wishing to obtain building permits within the Airport Overlay District may be required by Metro Government's Department of Codes and Building Safety to contact the Airport Authority (615-275-1643) for sign-off. In addition, the Federal Aviation Administration has established standards and notification requirements for objects affecting navigable airspace. Additional information.
EMPLOYMENT OPPORTUNITIESIf you are applying for a job within the Metropolitan Nashville Airport Authority click here or contact: MNAA Job Line 615-275-1709
MNAA Human Resources 615-275-1622Employment Center Kiosk - Baggage Claim Level
NEWS MEDIA/FILM QUESTIONS/CONCERNS
Contact 615-275-1630 for assistance.
To file a noise complaint or obtain information about aircraft noise abatement and procedures, please call (615)275-1643. Detailed information about noise exposure maps is available here.
Available at the Information Center, Baggage Claim Level.
Recycling bins are located throughout the terminal to accommodate paper, plastic and aluminum items.
Airport Police may issue traffic tickets for illegal parking and speeding on airport property. Tickets are processed through the Metro Nashville Police Department.
Available through Business Service Center (Wright Travel) located near Frontier Airline's ticket counter on the third level. Must be booked one day in advance of departure.
TSA Pre✓™ ENROLLMENT CENTER
The center is located at the north end of the Ticketing Lobby, between the Frontier Airlines ticketing counter and Wright Travel. Hours of operation are Monday – Friday from 9 a.m. to 5 p.m. and closed on the weekends. For more information on TSA Pre✓™, visit www.tsa.gov.
Domestic flights: At the Checkpoint, passengers aged 18 and over should be prepared to present one form of government-issued photo identification (e.g. valid passport, valid driver’s license, military ID, etc.), or two forms of non-photo identification, one of which must have been issued by a state or federal agency (e.g. U.S. Social Security card) in order to expeditiously pass through the security checkpoint.
PROHIBITED ITEMS Visit the Transportation Security Administration website for a current list of prohibited items. Click to view site.