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Nashville International Airport > Accessibility & Security > ADA & Assistance Services

ADA & Assistance Services

Family Restrooms

Family restrooms are designed to accomm​odate our passengers who have special needs or circumstances. Amenities include extra space, a fold-down baby changing station, ADA compliant lavatories, sinks and mirrors.
 

Family Restroom Locations

Concourse B – Right of Noshville restaurant
Concourse B – Right of Gate B8
Concourse C – Left of Gate C5
Concourse C – Left of Gate C16
A/B Waiting Lounge – Right of stage           
C Waiting Lounge – Left of stage              

 

Parking Accommodations

Parking spaces are designated at the front of all airport lots for our customers with physical disabilities. Only those who display a legal handicapped window tag or license plate may use these spaces. Vehicles not displaying a legal handicapped plate or tag are subject to fines and towing. 

 

All airport operated shuttle buses are equipped with wheelchair ramps for passenger assistance.

 

Paging for the Deaf and Hard of Hearing

Passengers who are hearing impaired can be visually paged on our flight information display system. This service can be requested at the Information Center (615-275-2098).
 

Telecommunication Devices for the DEAF (TDDs) - TDD Locations

Ticketing Lobby – Across from American Airlines ticket counter

Baggage Claim Level – Across from Carousel #6

Baggage Claim Level - Hotel Message Boards (3 total)

Ground Transportation Level at Short Term Garage (Level 1) - Hotel Message Boards in ‘Shuttle/Limo’ Waiting Rooms (2 total)

Concourse C – Gate C10

 

 

Escorting a Person with Special Needs

Please contact your airline in advance if you need to assist a small child or person with disabilities to their departure gate.
 

Language Line ® Services

This over-the-phone translation service is provided at the Information Center for those who do not speak or understand English, or for those needing to page a non-English speaker.
 

Service Animals

Service animals are permitted in the terminal. For specific info about traveling with a service animal, contact your airline.

 

PLEASE NOTE: All non-service animals or "pets" must be in carriers.

 

SERVICE ANIMAL/PET Relief Area

This area is located on the north side of the third level, which is the ticketing level, of the terminal. Please note that service animals anywhere on airport property, including the service animal relief area, should be leashed at all times.  (Directions​)
 

Skycap Services

Travelers may arrange skycap wheelchair assistance at their airline’s ticket counter or curbside check-in. The Information Center (615-275-2098) will also page for a skycap. Those who wish to arrange special skycap assistance for a person at their arrival gate should contact their airline in advance.
 

Travelers with Special Needs

If you require a companion or assistant to accompany you through the security checkpoint to reach your gate, speak with your airline representative about obtaining a gate pass for your companion before entering the security checkpoint.
 

Simplify the process

Bring evidence verifying you have a medical implant or other device if it is likely to set off the alarm on the metal detector. Although this is not a requirement, it may help to expedite the screening process.
 

Permitted items

Mobility aids and assistive devices permitted through security checkpoints include: wheelchairs, scooters, walkers, crutches, canes, prosthetic devices, body braces, augmentation and communication devices (e.g. Braille note takers, slate and stylus), dog guides, service dogs, hearing dogs, and diabetes- related equipment and supplies.
 

ADA Needs

To request an accommodation not listed above, call 615-275-1600 and ask to speak with our ADA Coordinator.
 

Escalator Safety

Children's Safety Guide Adult's Safety Guide
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