Contact Us

PARKING
BNA offers a variety of convenient, on-airport parking options:

• Valet parking at Terminal Garage 1
• Self-parking at Terminal Garages 1 & 2
• Self-parking at three surface lots: Terminal Lot A and Economy Lots B & C

ADA Accessible parking spaces are available in all airport lots and Terminal Garages 1 & 2.

Curbside parking is not allowed in front of the terminal.

Click here for more information on parking at BNA.

VALET PARKING
Valet services are available on the ground floor of Terminal Garage 1 (directly across from the terminal).

To get to Valet: Follow Terminal Drive signs to Valet. Look for the BNA Valet marquee sign at the dedicated Valet entrance (separate from the public parking entrance to Terminal Garage 1).

NOTE: Passengers arriving from I-40 seeking the convenience of valet parking services will only be able to access valet from Exit 216B.

To pick up your vehicle: After you land, call 615-275-5381, leave your ticket or account number followed by the # sign.

PARKING PAYMENT
Cash or credit cards accepted.

BUS SERVICE
WeGo Public Transit service is available in the Ground Transportation Center at the Terminal Garage. Check with the Information booth located on level P1 in the Ground Transportation Center (6:00 a.m. - 1:00 a.m.) for route schedule.

WeGo Public Transit
615-862-5950

Click here for departure times.

TAXIS
Click here for a listing of Taxis

RIDE APP SERVICES
Click here for a listing of Ride App vehicles (Lyft and Uber)

HOTEL SHUTTLES
Click here for a listing of Hotel Shuttles.

LIMOUSINE SERVICE
Click here for a listing of Limousines and Courtesy Cars.

RENTAL CARS
Click here for a listing of Rental Car Companies.

ADA ACCESSIBLE PARKING
Available in all airport lots and Terminal Garages 1 & 2. All airport operated shuttle buses in the terminal and economy surface lots are equipped with wheelchair lifts for passenger assistance.

Terminal Map

BAGGAGE CARTS
Available 24 hrs. from automatic dispensing stands at the following locations:

• Valet area near drop-off
• Baggage Claim (Level 2), near baggage belts
• Ticketing Level (Level 3), curbside
• Rental Car Facility, near elevators

Terminal Map

Please visit Dining at BNA for our current food and beverage offerings.

Please note: Hours and availability of dining, retail and service offerings in the terminal vary and are based on flight schedules.

Terminal Map

Please visit Shopping at BNA for our current retail and shopping options.

Please note: Hours and availability of dining, retail and service offerings in the terminal vary and are based on flight schedules.

Terminal Map

Please visit Dining at BNA page for our current beverage service offerings. You can also enjoy "drinks on the go." With BNA's airport-wide beer and liquor license, guests may carry their alcoholic beverage with them all throughout the secure side of the terminal.

Please note: Hours and availability of dining, retail and service offerings in the terminal vary and are based on flight schedules.

Terminal Map

Fifth Third Bank ATM locations:

•  Pre-Security:
  • Baggage Claim (Level 2): Across from Baggage Carousel 4
• North Terminal:
  • A/B Rotunda: In front of Bar-B-Cutie
  • Concourse A: Near Gate A-1
• South Terminal:
  • Concourse C: Near Gates C-16 and C-17, across from across from Vino Fiesta
  • Concourse D: Near Gate D-4

Terminal Map

POLICE OFFICERS
Airport police officers are on duty 24 hours a day. They patrol all interior and exterior facilities. For immediate assistance, call 615-275-1703.

MEDICAL EMERGENCIES
For assistance, contact Airport Police at 615-275-1703.

INFORMATION CENTER
Information Center kiosks are located on the Ground Transportation Level (Level 1) near the center escalators. The Information Center provides customer paging, including visual paging for the hearing impaired, language assistance, information and passenger guidance.

PAGING AND ASSISTANCE
Information Center kiosks are located on the Ground Transportation Level (Level 1) near the center escalators. The Information Center provides customer paging, including visual paging for the hearing impaired, language assistance, information and passenger guidance. If you need to page an individual, you may stop by an Information Center kiosk or pick up a Courtesy Phone located throughout the Nashville International Airport by dialing 615-275-2098.

BNA Ace Volunteers
BNA Aces are a volunteer group of men and women dedicated to helping make the traveling experience more pleasant at BNA. Aces are easily spotted in their royal blue jackets, vests, shirts and carrying their information notebooks. They are stationed in various locations throughout the airport daily to answer your questions. Click here for information about becoming an Ace volunteer.

LOST AND FOUND

• If you have lost or found an item at Nashville International Airport, call 615-275-2098. For more information, click here.
• If you have lost of found an item on an aircraft, please contact the respective airline.

AUTOMOBILE TROUBLE
Contact our parking contractor at 615-275-1515 or 615-275-1616 or Airport Police at 615-275-1703.

SKYCAP (Wheelchair)
Can be found on the Ticketing level. Check with your airline at their ticket counter.

TDD SERVICE
Click here for a Telecommunication Device for the Deaf (TDDs) locations.

COURTESY PHONES
Beige courtesy phones are located throughout the terminal and concourses. They can be used to reach the Information Center or Airport Police. Phone numbers are posted next to each phone.

USPS MAILBOX
Located in the Grand Lobby near the elevators.

PAGING AND ASSISTANCE
The Information Center is located on the Ground Transportation Level (Level 1) near the center escalators. The Information Center provides customer paging, including visual paging for the hearing impaired, language assistance, information and passenger guidance. If you need to page an individual, you may stop by the Information Center or pick up one of the beige courtesy phones located throughout the terminal and concourses. The number is posted next to each phone.

PAGE ANSWERING
To answer a page, please go to one of our Information Center located on the Ground Transportation Level (Level 1) near the center escalators. You can also pick up one of the beige courtesy phones located throughout the terminal and concourses. The number is posted next to each phone. The Information Center can also be reached directly by calling 615-275-2098.

TDD SERVICE
Click here for Telecommunication Device for the DEAF (TDDs) locations.

FREE WiFi INTERNET ACCESS
Free WiFi is available in all areas frequented by the public: gates, concourses, food court, Ticketing Lobby, Baggage Claim and Ground Transportation.

To access the free WiFi, connect to "!BNA_Free_Wi-Fi".

Terminal Map

CHILDREN'S PLAY AREAS
Play Nashville - Kids Play Area is located on Concourse B near gate B10.

A children's play area with an aviation-themed public art installation ("Flights of Fantasy") is also located in the Pedestrian Plaza at Terminal Garage 1. The plaza is located on Level P5.

Terminal Map

AMERICAN AIRLINES ADMIRAL'S CLUB
Open to members of American Airlines passenger club. Located in Concourse C, near Gate C-12.

DELTA AIR LINES SKY CLUB
Open to members of Delta Air Lines passenger club. Located in Concourse B, near Gate B-3.

LIVE MUSIC PERFORMANCES

• BNA Live Stage at C Food Court
• A/B Exit Stage at the A/B exit (Pre-security)
• A/B Rotunda at the A/B food court common area
• C/D Exit Stage at the C/D exit (Pre-security)
• Tootsies on Concourse C
• Ole Red on Concourse C
• Puckett's Grocery and Restaurant on Concourse D

MASSAGE CHAIRS
Located in Concourses B and C.

MINUTE SUITES
Located in Concourse D, near Gate D3. Offers five clean (and sanitized) suites and a restroom. PLUS: free wifi, a television, a desk with work chair and a comfy daybed. Click here to make a reservation.

NA'SAH'S NAIL SALON
Located in Concourse C, near Gate C-15.
Offers 20-minute manicures, 25-minute pedicures, 10-minute brow-shaping and more.

SHOE SHINE
Time for a Shine is has two locations on the secure side of the terminal:

• C/D near Country Music Hall of Fame
• Concourse B

USO Lounge
Open to active military servicemen and women and their families, the space is a home away from home with snacks, computers, televisions, video games and children’s play area.

• Located next to Tennessee Tribune in Concourses C & D intersection
• Open seven days a week, 8 a.m. to 6 p.m.
• Contact: 615-835-3128

Terminal Map

AIRPORT OFFICES AND PERSONNEL OFFICE
Located on Level P5 of Terminal Garage 1.

Mailing Address: 140 BNA Park Drive, Suite 520, Nashville, TN 37214

Phone: 615-275-1600

Hours: Monday to Friday, 8 a.m. to 5 p.m.

AIRPORT POLICE
BNA's Department of Public Safety is comprised of state-certified, commissioned police officers. They are cross-trained in fire and rescue.

Contact: 615-275-1703

Click here for more about BNA Police.

ARTS AT THE AIRPORT
BNA sponsors art exhibits in the terminal for public enjoyment. In addition, live music is performed on four stages.

Contact: 615-275-1614

CONSTRUCTION IN AIRPORT AREA
In order to prevent obstructions to safe aircraft navigation, BNA regulates the maximum height of all structures within the Airport Overlay District. In accordance with this provision, those wishing to obtain building permits within the Airport Overlay District may be required by Metro Government's Department of Codes and Building Safety to contact BNA (615-275-1643) for sign-off. In addition, the Federal Aviation Administration has established standards and notification requirements for objects affecting navigable airspace.

CAREER OPPORTUNITIES
Click here for more information about career opportunities at BNA.

MEDITATION & PRAYER

• Pre-security: A Meditation Room is located on the Departures Level (Level 3) south of the security checkpoint.
• Post-security: A Meditation Room is located in the T-Gate hallway, near the Country Music Hall of Fame.

MOTHER'S ROOMS
Clean, private spaces for nursing mothers.

• North Terminal:
  • Mamava pod located on Concourse A near the 1st set of restrooms, before gate A1
• South Terminal:
  • Mother's Room located on Concourse D, across from Gate D4

NOISE COMPLAINTS/INFORMATION
To file a noise complaint or obtain information about aircraft noise abatement and procedures, please call 615-275-1785. Detailed information about noise exposure maps is available here.

RECYCLING
Recycling bins are located throughout the terminal and Terminal Garages 1 & 2 to accommodate paper, plastic and aluminum items.

TRAFFIC TICKETS
Airport Police may issue traffic tickets for illegal parking and speeding on airport property. Tickets are processed through the Metro Nashville Police Department.

TSA Pre✓® ENROLLMENT CENTER
The TSA PreCheck center is located on the Ground Transportation level (Level 1), under the north escalator, near Payless Rental Car counter. Enter level 1, turn right look for the TSA Pre✓® enrollment center signage.

Hours of operation: Visit the TSA Pre✓® enrollment center information page for current operating hours. Use BNA as the airport code when searching.

For more information on TSA Pre✓®, click here.

Terminal Map

PHOTO IDs
Domestic flights: At the Checkpoint, passengers aged 18 and over should be prepared to present one form of government-issued photo identification (e.g. valid passport, valid driver’s license, military ID, etc.), or two forms of non-photo identification, one of which must have been issued by a state or federal agency (e.g. U.S. Social Security card) in order to expeditiously pass through the security checkpoint.

PROHIBITED ITEMS
The Transportation Security Administration (TSA) list of prohibited items can be viewed here.

FRAUD/ETHICS CONCERNS
In our ongoing efforts to ensure we have strong internal controls and a positive tone at the top, the Red Flag Reporting hotline is available for reporting fraud or ethics concerns.

Red Flag Reporting is an independent organization that is dedicated to protecting organizations.  This service allows people to report any concerns regarding improper or fraudulent activities.  The service is 100% independent from Nashville International Airport and allows reporters to remain completely anonymous if they choose.

To file a fraud or ethics concern, please call 877-647-3335 and provide client code “MNAA”, or click HERE.