Contact Us

Please note: Hours and availability of dining, retail and service offerings in the terminal will vary until further notice. Food, drink, souvenirs and other items for purchase are currently available at the following (subject to change).

* Temporarily closed

Please note: Hours and availability of dining, retail and service offerings in the terminal will vary until further notice. Food, drink, souvenirs and other items for purchase are currently available at the following (subject to change).

* Temporarily closed

OR enjoy "drinks on the go." With BNA's airport-wide beer and liquor license, guests may carry their alcoholic beverage with them all throughout the secure side of the terminal.

BAGGAGE CARTS
Available 24 hrs. from automatic dispensing stands at the following locations:

• Ground Transportation
• Baggage Level, near baggage belts
• Ticketing Level, curbside
• Rental Car Facility, near elevators

BUS SERVICE
WeGo Public Transit service is available in the Ground Transportation Center at the Terminal Garage. Check with the Information booth located on level P1 in the Ground Transportation Center (6:30 a.m. - 11:30 p.m.) for route schedule.

WeGo Public Transit
615-862-5950

Click here for departure times.

TAXIS
Click here for a listing of Taxis

RIDE APPS
Click here for a listing of Ride Apps (Lyft and Uber)

ADA ACCESSIBLE PARKING
Available in all airport lots and Terminal Garages 1 & 2. All airport operated shuttle buses in the terminal and economy surface lots are equipped with wheelchair lifts for passenger assistance.

HOTEL COURTESY VANS
Click here for a listing of Hotel Shuttles.

LIMOUSINE SERVICE
Click here for a listing of Limousines and Courtesy Cars.

RENTAL CARS
Click here for a listing of Rental Car Companies.

ATM
Fifth Third Bank ATM locations:

Pre-Security:

• Baggage Claim: Across from Baggage Carousel 5 (South side of the Arrivals level)

North Terminal:

• Concourses A/B Rotunda:
  • Around the corner from Starbucks, near the large windows that overlook the airfield
  • Near Freshens Smoothies and Yogurt

South Terminal:

• Concourse C: Near Gate C-14
• Concourse D: Near Gate D-4

COURTESY PHONES
Beige courtesy phones are located throughout the terminal and concourses. They can be used to reach the Information Center or Airport Police. Phone numbers are posted next to each phone.

FEDERAL EXPRESS
A service box with forms is located across from the Information Center Desk on the Baggage Claim Level. Time of pickup: 6:30 p.m. Monday through Friday.

UPS
A service box with forms is located across from the Information Center Desk on the Baggage Claim Level.

MAILBOX
Center of Ticketing Level, near North escalator.

PAGING AND ASSISTANCE
Information Center kiosks are located in the Ticketing Lobby (Level 3) near the "up" escalators. The Information Center provides customer paging, including visual paging for the hearing impaired, language assistance, information and passenger guidance. If you need to page an individual, you may stop by the Information Center kiosks or pick up one of the beige courtesy phones located throughout the terminal and concourses. The number is posted next to each phone.

PAGE ANSWERING
To answer a page, please go to one of our Information Center kiosks located in the Ticketing Lobby (Level 3) near the "up" escalators. You can also pick up one of the beige courtesy phones located throughout the terminal and concourses. The number is posted next to each phone. The Information Center can also be reached directly by calling 615-275-2098.

POSTAGE STAMPS
USPS postage stamps may be purchased through the Fifth Third Bank ATMs. Locations:

Pre-Security:

• Baggage Claim: Across from Baggage Carousel 5 (South side of the Arrivals level)

North Terminal:

• Concourses A/B Rotunda:
  • Near Superior Shine (around the corner from Starbucks, near the large windows)
  • Near Freshens Smoothies and Yogurt

South Terminal:

• Concourse C: Near Gate C-14
• Concourse D: Near Gate D-4

TDD SERVICE
Click here for Telecommunication Device for the DEAF (TDDs) locations.

FREE WiFi INTERNET ACCESS
Free WiFi is available in all areas frequented by the public: gates, concourses, food court, Ticketing Lobby, Baggage Claim and Ground Transportation. To access the free WiFi, connect to "!BNA_Free_Wi-Fi".

INFORMATION CENTER
Information Center kiosks are located in the Ticketing Lobby (Level 3) near the "up" escalators. The Information Center provides customer paging, including visual paging for the hearing impaired, language assistance, information and passenger guidance.

AUTOMOBILE TROUBLE
Contact ABM at 615-275-1045 or Airport Police at 615-275-1705.

LOST AND FOUND
If you have lost or found an item at Nashville International Airport, call 615-275-1675.

MEDICAL EMERGENCIES
For assistance, contact Airport Police at 615-275-1703.

PAGING AND ASSISTANCE
Information Center kiosks are located in the Ticketing Lobby (Level 3) near the "up" escalators. Provides customer paging, including visual paging for the hearing impaired, language assistance, information and passenger guidance. If you need to page an individual, you may stop by an Information Center kiosk or pick up a Courtesy Phone located throughout the Nashville International Airport by dialing 615-275-2098.

POLICE OFFICERS
Airport police officers are on duty 24 hours a day. They patrol all interior and exterior facilities. For immediate assistance, call 615-275-1703.

BNA Ace Volunteers
BNA Aces are a volunteer group of men and women dedicated to helping make the traveling experience more pleasant at BNA. Aces are easily spotted in their royal blue jackets, vests, shirts and carrying their information notebooks. They are stationed in various locations throughout the airport daily to answer your questions. Click here for information about becoming an Ace volunteer.

SKYCAP
Curbside on Ticketing Level and curbside on Baggage Level or check at your airline ticket counter.

TDD SERVICE
Click here for a Telecommunication Device for the DEAF (TDDs) locations.

CHILDREN'S PLAY AREA
A children's play area, with aviation-themed play equipment, is located in Concourse B and accessible from all concourses.

AMERICAN AIRLINES ADMIRAL'S CLUB
Open to members of American Airlines passenger club. Located in Concourse C, near Gate C-12.

DELTA AIR LINES SKY CLUB
Open to members of Delta Air Lines passenger club. Located in Concourse B, near Gate B-3. (Open with limited guest services at this time: agent assistance and grab-and-go food items).

LIVE MUSIC PERFORMANCES

• Fridays at the Concourse C Food Court Stage (12 p.m. to 2 p.m.)
• Sundays in Concourse D, near Gate D-4 (2 p.m. to 4 p.m.)
• Daily at Gibson Cafe (near Gate C-20).

MASSAGE CHAIRS
Located in Concourses B and C.

MINUTE SUITES
Located in Concourse D, near Gate D3. Offers five clean (and sanitized) suites and a restroom with shower. PLUS: free wifi, a television, a desk with work chair and a comfy daybed. Click here to make a reservation.

NA'SAH'S NAIL SALON
Located in Concourse C, near Gate C-15.
Offers 20-minute manicures, 25-minute pedicures, 10-minute brow-shaping and more.

SHOE SHINE
Time for a Shine is located near the South Security Checkpoint on the secure side of the airport (South Terminal corridor between Concourses C and D).

USO
Open to military servicemen and women and their families, the space is a home away from home with snacks, computers, televisions, video games and children’s play area.

• Located in South Terminal, near the Concourses C & D intersection (next to Hudson News).
• Open seven days a week, 8 a.m. to 8 p.m.
• Contact: 615-835-3128

PARKING
Currently open: Terminal Garages 1 & 2 and Terminal Lot A are currently open, as well as BNA Valet (ground floor of Terminal Garage 1). Note: Terminal Lot A is a park-and-walk lot (no shuttle service).

• Economy Lots B and C and BNA Express Park are closed until further notice.
• Curbside parking is not allowed in front of the terminal.
• ADA Accessible parking spaces are available in all airport lots and Terminal Garages 1 & 2.

Click here for more information on parking at BNA.

VALET PARKING
Valet services are available on the ground floor of Terminal Garage 1 (directly across from the terminal).

• To get to Valet: Follow Terminal Drive signs to Valet. Look for the BNA Valet marquee sign at the dedicated Valet entrance (separate from the public parking entrance to Terminal Garage 1).
• To pick up your vehicle: After you land, call 615-275-5381, leave your ticket or account number followed by the # sign.

PARKING PAYMENT
Cash or credit cards accepted.

AIRPORT OFFICES AND PERSONNEL OFFICE
Located on Level P5 of Terminal Garage 1. Park in Guest parking spaces on Level P4 and walk to Staff Elevator directly across from Guest parking. Call 615-275-16oo to let the receptionist know you have arrived for your appointment. An MNAA representative will escort you to the administrative offices. Hours: 8 a.m. - 5 p.m. 

AIRPORT POLICE
BNA's Department of Public Safety is comprised of state-certified, commissioned police officers. They are cross-trained in fire and rescue. Contact: 615-275-1703

Click here for more about BNA Police

ARTS AT THE AIRPORT
BNA sponsors art exhibits in the terminal for public enjoyment. In addition, live music is performed on five stages. Contact: 615-275-1614.

CONSTRUCTION IN AIRPORT AREA
In order to prevent obstructions to safe aircraft navigation, BNA regulates the maximum height of all structures within the Airport Overlay District. In accordance with this provision, those wishing to obtain building permits within the Airport Overlay District may be required by Metro Government's Department of Codes and Building Safety to contact BNA (615-275-1643) for sign-off. In addition, the Federal Aviation Administration has established standards and notification requirements for objects affecting navigable airspace.

CAREER OPPORTUNITIES
Click here for more information about career opportunities at BNA.

MEDITATION & PRAYER

A Meditation Room is located near the Departures Level restrooms (pre-security, around the corner from the Allegiant ticket counter) in BNA's South Terminal.

MOTHER'S ROOMS
Clean, private spaces for nursing mothers.

North Terminal:

• Concourse B, near Gate B3: Mamava pod. See instructions below.

South Terminal:

• Concourse D, across from Gate D4

------

To unlock the Mamava pod in Concourse B: Launch the Mamava app (available at the Apple App Store or Google Play). Select the Nashville International Airport location, step up to the pod and Unlock, if it's available. OR: Call 615-275-2098 for an access code.

NEWS MEDIA/FILM QUESTIONS/CONCERNS
Contact 615-275-4967 for assistance.

NOISE COMPLAINTS/INFORMATION
To file a noise complaint or obtain information about aircraft noise abatement and procedures, please call 615-275-1762. Detailed information about noise exposure maps is available here.

RECYCLING
Recycling bins are located throughout the terminal and Terminal Garages 1 & 2 to accommodate paper, plastic and aluminum items.

TRAFFIC TICKETS
Airport Police may issue traffic tickets for illegal parking and speeding on airport property. Tickets are processed through the Metro Nashville Police Department.

TSA Pre✓™ ENROLLMENT CENTER
The center is located on the Arrivals level (in the rental car check-in area), next to the Advantage Rental Car counter. Follow signs to Rental Cars. The TSA Pre✓™ enrollment center is the last counter on the right.

• Hours of operation: Monday - Friday, 8:30 a.m. - 1 p.m. and 1:30 p.m. - 5 p.m. Closed Saturday & Sunday.
• For more information on TSA Pre✓™, visit www.tsa.gov.

PHOTO IDs
Domestic flights: At the Checkpoint, passengers aged 18 and over should be prepared to present one form of government-issued photo identification (e.g. valid passport, valid driver’s license, military ID, etc.), or two forms of non-photo identification, one of which must have been issued by a state or federal agency (e.g. U.S. Social Security card) in order to expeditiously pass through the security checkpoint.

PROHIBITED ITEMS
Visit the Transportation Security Administration website for a current list of prohibited items. Click to view site.

FRAUD/ETHICS CONCERNS

In our ongoing efforts to ensure we have strong internal controls and a positive tone at the top, the “Red Flag Reporting” hotline is available for reporting fraud or ethics concerns.  Red Flag Reporting is an independent organization that is dedicated to protecting organizations.  This service allows people to report any concerns regarding improper or fraudulent activities.  The service is 100% independent from Nashville International Airport and allows reporters to remain completely anonymous if they choose.  To file a fraud or ethics concern, please call 877-647-3335 and provide client code “MNAA”, or click HERE.