Accessibility
BNA Cares
BNA Cares is the collection of programs, services, and facilities offered at Nashville International Airport® (BNA®) to accommodate our passengers and visitors in need of special assistance. Our goal is to make everyone’s airport experience straightforward, accessible, and welcoming. It’s the Nashville way.
Family Considerations
Family Restrooms
Post-Security
Concourse Bnear Gate B8
With adult changing table
Concourse Cnear Gate C2
Concourse Cnear Gate C20
With adult changing table
Concourse Dnear Gate D2
Concourse Dnear Gate D5
With adult changing table
Satellite Concoursenear Gate C6 and between gates Gates C8 and C9 With adult changing table at C8/C9
Pre-Security
North Terminal Ticketing Lobbypast the ticketing counters, near the down escalator
South Terminal Ticketing Lobbypast the ticketing counters, near the down escalator
Baggage Claim Levelnear Baggage Carousels 1, 4, 8, 10
Ground Transportation Levelto the right of the center escalator, behind the Welcome Center
With adult changing table
Adult Changing Table
Available for the convenience of our passengers with special needs and their caregivers.
Concourse B
near Gate B8
Concourse C
near Gate C20
D Concourse
near Gate D5
Satellite Concourse
near Gates C8 and C9
Terminal, pre-security
Ground Transportation level (Level 1) behind center escalator, near the Welcome Center
Lactation Rooms
Clean, private spaces for nursing mothers are located within the terminal.
Concourse A
Lactation Pod located at the beginning of Concourse A
Concourse D
Lactation Room located near Gate D4
Satellite Concourse
Lactation Room located near Gate C6
Communication Considerations
Translation Services
The Information Center offers interpretation services to bridge communication gaps and ensure everyone has equal access to information and services. Through our partnership with LanguageLine, we can connect you with a qualified interpreter in over 240 languages.
The Information Center is open daily from 6:30 a.m. to 11:00 p.m.
Paging for the Hearing Impaired
We offer visual paging on our flight information display system for passengers who are deaf, hard of hearing, or prefer visual notifications. To request visual paging, you can visit the Information Center or contact them by phone at 615-275-2098.
The Information Center is open daily from 6:30 a.m. to 11:00 p.m.
Telecommunication Devices for the Deaf (TDDs) - TDD Locations
Pre-SecurityBaggage Claim, near Carousel #4 Post-SecurityInterim International Arrivals Building Connector- South Post-SecurityConcourse A, near Gate A-3 Post-SecurityConcourse B, near Gate B-8 Post-SecurityConcourse C, between Gates C-8
Accessibility Considerations
Accessible Parking Program
BNA provides complimentary parking to individuals enrolled in BNA’s Accessible Parking Program.
Learn more about the program HERE.
Wheelchair Assistance
Nashville International Airport® (BNA®) prioritizes accessible travel for all. To ensure a smooth and efficient experience, wheelchair assistance is readily available upon arrival. Passengers can request a wheelchair at their airline's ticket counter or at curbside check-in.
Passengers may also contact our contracted wheelchair service providers directly:
- ABM: (615) 275-4171
- Prospect: (615) 403-6101
Additionally, the Information Center is also happy to page ABM and/or Prospect for wheelchair services. The Information Center operates daily from 6:30 a.m. to 11:00 p.m. and can be reached at (615) 275-2098.
Escorting a Person with Special Needs
Passengers who need help going through security checkpoints can get gate passes for their companions through their airline. We recommend requesting these passes when booking your flight, particularly if traveling with minors.
Service Animals
Service animals and pets are permitted in the terminal. For specific info about traveling with a service animal and pets, contact your airline.
Click here for more information regarding service animals at BNA, including pet relief areas.
TSA Cares
TSA provides assistance to travelers with disabilities, medical conditions and other special circumstances requiring special assistance during the security screening process.
- More information about the TSA Cares Program Passenger Support Program
- TSA Care Assistance online registration- to request for TSA Cares Assistance
To request assistance during security screening for flights departing within 72 hours, please call TSA Cares at (855) 787-2227. TSA Cares assistance is only available for assistance through the screening checkpoint. Passengers requiring in-flight assistance or wheelchair service from curbside to aircraft at BNA are advised to contact their airline prior to arriving at BNA.
Sunflower Program
Nashville International Airport® (BNA®) is committed to fostering an inclusive travel experience for all passengers. To further this commitment, BNA has become a proud member of the Hidden Disabilities Sunflower Program.
This internationally recognized program allows those with hidden disabilities to discreetly signal their need for additional assistance, patience, or time.
CLICK HERE to learn more.
Autism Tennessee Partnership
In partnership with Autism Tennessee, BNA offers a guide created for those with autism or other neurodivergent disabilities to review with family or caregivers before traveling at BNA to feel more comfortable, and understand what to expect:
More Informaton
Medical Devices and Security Screening Requirements
For any information about the screening process including medications, medical devices, assistance for people with disabilities, and more, visit TSA Cares.
Other Needs
To request an ADA or accessibility accommodation not listed or to file an ADA complaint:
Tami Warren, ADA Coordinator
Weekdays from 7 a.m. - 3 p.m.: Call 615-275-2085
After-hours and weekends: Call 615-275-1705
Email: ADA@flynashville.com
Mailing address: 140 BNA Park Drive, Suite 520
Nashville, TN 37214