ALERT: CHANGES FOR PASSENGER PICK-UPS & DROP-OFFS AT NIGHT THROUGH SEPTEMBER. CLICK FOR MORE.
NOTE: FEDERAL LAW REQUIRES MASKS IN THE TERMINAL AND ON BNA SHUTTLES.

Complaint Investigations

It is BNA policy to investigate all complaints made against any of its employees. The agency’s complaint system ensures the records and investigations of all complaints are maintained and reported pursuant to policy.

Click here to file a comment or complaint. You may also contact the Department of Public Safety from 8 a.m. to 5 p.m. Monday-Friday at 615-275-1703, or visit the office at 921 Airport Service Dr., Nashville, TN, 37217.

 

PREVIOUS COMPLAINT INVESTIGATIONS:

Calendar Year 2020 ​8 Internal Investigation; 0 exonerated, 0 were unfounded, 0 not sustained, 8 sustained
Calendar Year 2019 ​1 Internal Investigation; 1 exonerated, 0 were unfounded, 0 not sustained, 0 sustained
Calendar Year 2018 8 Internal Investigations; 5 were exonerated, 1 not sustained, and 2 were sustained
Calendar Year 2017 17 Internal Investigations; 8 were exonerated, 3 were unfounded, 1 not sustained, 3 were sustained, and 2 policy/training failure
Calendar Year 2016 6 Internal Investigations; 3 were exonerated, 2 were unfounded, and 1 was not sustained
Calendar Year 2015 ​​5 Internal Investigations; 2 were exonerated, 2 were unfounded, and 1 was not sustained
Calendar Year 2014 4 Internal Investigations; 2 were exonerated, and 2 were sustained
Calendar Year 2013 ​2 Internal Investigations; both were sustained
Calendar Year 2012 0 Internal Investigations​
Calendar Year 2011 ​5 Internal Investigations; all 5 were sustained​
Calendar Year 2010 ​10 Internal Investigations; all 10 were sustained​
Calendar Year 2009 13 Internal Investigations; 11 were sustained, 1 was not sustained, and 1 was exonerated​
Calendar Year 2008 3 Internal Investigations; 2 were sustained, and 1 was unfounded​
Calendar Year 2007 10 Internal Investigations; 4 were sustained, 3 were not sustained, 2 exonerated, and 1 was unfounded​
Calendar Year 2006 ​15 Internal Investigations; 9 were sustained, and 6 were not sustained​